Privacy Policy

Last updated: June 2025

Fire Link ("Fire Link," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit firelinkcandles.com (the "Site") or make a purchase from us.

1. Information We Collect

We collect information in the following ways:

Information you provide directly:

• Email address — when you sign up for our launch notification list
• Order information — when you make a purchase: name, email, billing address, shipping address, and payment method (payment card details are processed securely by our payment processor and are never stored by Fire Link)
• Communications — when you contact us via email or our contact form

Information collected automatically:

• Usage data — pages visited, time spent on the Site, referring URLs, browser type, device type, and IP address
• Cookies — small data files stored on your device (see Section 5 for details)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and customer service communications
• Send launch and product notifications to subscribers who opt in
• Improve the Site and our products based on usage patterns
• Comply with legal obligations
• Prevent fraud and protect the security of our Site

3. Email Communications

If you subscribe to our launch notification list, we will send you emails about our product launch and related updates. You can unsubscribe at any time by clicking the "unsubscribe" link in any email we send, or by contacting us at hello@firelinkcandles.com.

We do not send unsolicited commercial emails. We will never sell, rent, or share your email address with third parties for their marketing purposes.

4. Sharing of Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service providers — trusted third-party vendors who help us operate the Site and fulfill orders (e.g., payment processors, shipping carriers, email service providers). These providers are contractually obligated to use your information only as necessary to provide services to us.
• Legal compliance — when required by law, court order, or governmental authority
• Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset
• Protection of rights — when we believe disclosure is necessary to protect the rights, property, or safety of Fire Link, our customers, or others

5. Cookies

We use cookies and similar tracking technologies to enhance your experience on the Site. Cookies are small text files stored on your device. We use:

• Essential cookies — required for the Site to function (e.g., shopping cart, session management)
• Analytics cookies — to understand how visitors use the Site (e.g., pages viewed, time spent)

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Site.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to delete your data, contact us at hello@firelinkcandles.com and we will process your request in accordance with applicable law.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Payment information is processed by our payment processor using industry-standard encryption (SSL/TLS). Fire Link never stores full payment card numbers.

8. Children's Privacy

The Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

9. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

To exercise any of these rights, contact us at hello@firelinkcandles.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

Questions or concerns about this Privacy Policy? Contact us at hello@firelinkcandles.com.